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REFUND POLICY

Return Eligibility:

  • We want you to be completely satisfied with your purchase from Peacekeepers Candles. If you are not happy with your order, you may be eligible for a refund or exchange, subject to the terms and conditions outlined below.

  • To be eligible for a refund or exchange, the candles must be unused, in their original packaging, and in resalable condition.

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Refund Process:

  • To initiate a refund or exchange, please contact our customer service team within 5 days of receiving your order.

  • Provide your order number and a brief explanation of the reason for the return.

  • Our customer service team will provide you with instructions on how to return the items.

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Refund Timeline:

  • Once we receive the returned items, we will inspect them to ensure they meet the return eligibility criteria.

  • Refunds will be processed within 7-14 business days of receiving the returned items.

  • Please note that shipping charges are non-refundable.

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Exchange Process:

  • If you prefer an exchange instead of a refund, please indicate the desired replacement items when contacting our customer service team.

  • The replacement items will be shipped to you once the returned items have been received and processed.

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Damaged or Defective Items:

  • If you receive damaged or defective candles, please contact us immediately.

  • Provide photos of the damaged or defective items, and our customer service team will assist you with a replacement or refund.

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Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • We recommend using a trackable shipping method to ensure the safe return of the items.

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Contact Us:

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  • Our customer service team is available to assist you with any refund-related inquiries.

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By placing an order with Peacekeepers Candles, you acknowledge and agree to our Refund Policy as outlined above.

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